Tips for chief executives in difficult times

The following list is a collection of actions which leaders have suggested are vital during difficult times: Appear calm and cheerful.Get close to the action – show that you realise the stresses which people are under.More than ever, be a role model for the organisation’s values.Make sure that members of the leadership team speak with one voice.Visit branches – don’t get stuck in head office.Show individuals that they are valued (particularly people in backroom jobs who may feel taken for granted).Think corporately rather than narrowly.Seek out and spread examples of where the organisation has made a real difference to an end user.Take tough decisions – prune or park non-essential activities.Increase the use of volunteers.Look for quick wins to give a sense of progress.

%d bloggers like this: